Complimentary shipping on all orders over ₹500 ✦ New drops every week

Shipping policy

Shipping Policy — Jwools

Shipping Policy

At JWOOLS, we are committed to delivering your jewellery in perfect condition and as quickly as possible.

Shipping & Delivery Timeline

  • Orders are processed within 1–2 business days.

  • Delivery usually takes 2–7 business days, depending on your location.

  • Orders placed before 10:00 AM IST are usually processed on the same business day.

  • Orders placed after 10:00 AM IST will be processed on the next business day.

Important Shipping Guidelines

To ensure smooth delivery, please:

  • Provide a complete and accurate address, including House/Flat Number, Street Name, Locality, City, State, and PIN Code.

  • Add a nearby landmark whenever possible.

  • Ensure your mobile number is correct and reachable for delivery updates.

  • For Cash on Delivery (COD) orders, please ensure someone is available to receive the package and make the payment.

Damaged or Tampered Parcel

If you receive a parcel that appears damaged, opened, or tampered with:

  • Do not accept the delivery.

  • Contact our support team immediately.

Email: jwools.store@gmail.com

All JWOOLS orders are securely packed before dispatch. Once a damaged package has been accepted, JWOOLS cannot be held responsible for any missing items.

Shipping Charges

  • Free Shipping on all orders above ₹499.

  • A flat shipping fee of ₹70 applies to orders below ₹499.

Cash on Delivery (COD)

  • COD is available on orders above ₹199.

  • An additional ₹30 COD charge applies to all COD orders.

Order value is calculated after discounts and promotional offers have been applied.

Multiple Shipping Addresses

Each order can be shipped to only one address.

If you wish to send products to multiple addresses, please place separate orders.

Order Tracking

Once your order is dispatched, tracking details will be shared via email or SMS.

You can also track your order from the My Account → Orders section on our website.

Delivery Partners

JWOOLS works with trusted logistics partners such as:

  • Delhivery

  • Blue Dart

  • XpressBees

  • Ecom Express

  • Shadowfax

  • India Post

or other reliable courier services depending on service availability in your area.

International Shipping

Currently, JWOOLS ships only within India.

International shipping is not available at this time.

Cancellation Policy

Orders can be cancelled only before they are packed and dispatched.

JWOOLS reserves the right to cancel orders in cases such as:

  • Product unavailability

  • Inventory errors

  • Pricing discrepancies

  • Payment verification issues

For prepaid orders, approved refunds will be issued to the original payment method.

Shipping Address Changes

Address modifications are allowed only before an order has been processed.

For assistance, please contact us at:

Email: support@jwools.com

Refund Policy

Prepaid Orders

Approved refunds are processed within 7–10 business days and credited to the original payment method.

Cash on Delivery Orders

COD charges are non-refundable.

Please refer to our Refund & Return Policy for complete details.

Accepted Payment Methods

We accept:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Mobile Wallets

  • Cash on Delivery (COD)

We do not accept cheque or demand draft payments.